Q. What is the best way to exclude a Member from incurring late fees on a one-time only basis?
A. If If the Member is only exempt from one month’s billings, when generating the Member’s billing, simply delete out the line of late fees prior to finalizing it, rather than marking Member Late Fee exempt to complete the Month End Wizard, so that the late charge is still in the late fee charge batch for the month.
Then, go to Approve Charge Batches, and find the created batch. Click on the "+" icon next to the batch to expand it and show the different charges in the batch. Right-click on the name of the Member’s charge you want to remove. Select Delete from the shortcut menu to eliminate charge from batch before posting the batch.
This process will ensure they are subject to late fees on a go-forward basis.
Q. How can I see the details of when a Member was moved out of a status (so I can verify why they were hit for a late fee)?