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All Reservation systems send out notification emails for when reservations are made, edited, or canceled. If a member is experiencing any issues receiving these reservation notification emails, you can follow the below steps to begin to troubleshoot the issue.
This video contains highlights from a training Webinar given on Troubleshooting Notification Emails.
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Step 1: Ensure the Member Made a Reservation
To start, make sure that the member did in fact make a reservation.
If the reservation is on the calendar, then go to Step 2.
Step 2: Ensure Notifications Are Enabled
To start, ensure that notifications are enabled on the member’s reservation. Member’s have the ability to turn on and turn off reservation notifications.
Within the Booking Window, you can then determine if email notifications have been disabled. If the email notifications are checked then go to Step 2.
Step 3: Ensure the Member is Receiving Emails
Members have the ability to decide if they wish to receive email communication from the club by updating their profile settings.
If the member has a valid email address and is enabled to receive email communications, go to Step 4.
Step 4: Check Mail Reporting
Note: Only web admins will be able to access Mail Reporting.
Ask the member to check their Spam folder, and to add this email (firstname.lastname@example.org) to their safe sender list.
- Ask for all information from the member before you begin troubleshooting such as: reservation type, reservation date and time, and active email address.