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Introduction

All Reservation systems send out notification emails for when reservations are made, edited, or canceled. If a member is experiencing any issues receiving these reservation notification emails, you can follow the below steps to begin to troubleshoot the issue.

Use Cases:

  • As an Admin, I would like to be able to troubleshoot as to why my member is not receiving reservation notification emails.

Video

This video contains highlights from a training Webinar given on Troubleshooting Notification Emails.

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<iframe width="853" height="480" src="https://www.youtube.com/embed/EzDq8Uc5zxY?rel=0" frameborder="0" allowfullscreen></iframe>

 



Content

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Step 1: Ensure the Member Made a Reservation

To start, make sure that the member did in fact make a reservation.

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If the reservation is on the calendar, then go to Step 2.

 

Step 2: Ensure Notifications Are Enabled

To start, ensure that notifications are enabled on the member’s reservation. Member’s have the ability to turn on and turn off reservation notifications.

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Within the Booking Window, you can then determine if email notifications have been disabled. If the email notifications are checked then go to Step 2.

 

Step 3: Ensure the Member is Receiving Emails

Members have the ability to decide if they wish to receive email communication from the club by updating their profile settings.

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If the member has a valid email address and is enabled to receive email communications, go to Step 4.


Step 4: Check Mail Reporting

 Note: Only web admins will be able to access Mail Reporting.

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Ask the member to check their Spam folder, and to add this email (noreply@clubessential.com) to their safe sender list.


Best Practices


  • Ask for all information from the member before you begin troubleshooting such as: reservation type, reservation date and time, and active email address.


Downloadable Guide

Troubleshooting Notification Emails Guide

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