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Introduction

Making Dining Reservations on behalf of members can easily be done within the Dining Admin Dashboard. Whether a member needs assistance, or if an event is restricted to Admin Booking Only, you will likely be using the Dining Admin Dashboard for adding, editing, or deleting reservations often. 

Use Cases:

  • As an Admin, I would like to add/edit/delete a reservation on behalf of a member.
  • As an Admin, I would like to review a member’s reservation information or view comments on a reservation.

Video

This video contains highlights from a training Webinar given on Dining - Admin Booking.

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<iframe src="https://player.vimeo.com/video/235404053" width="853" height="480" frameborder="0" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>

 

Content

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Accessing the Tool

To get started, access the Dining Admin Dashboard.

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Please Note: The locations of your Dining Admin Dashboard may vary depending on your website navigation, however, this is typically located under the Dining Dropdown on the private side of the website. 


Dining Calendar Overview

The Admin Dining Calendar mirrors the Member Dining Calendar, except you will have more options and varied styling.

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Above the calendar, you can view the total headcount for each room broken down by schedule like lunch or dinner. 

 

Book a Reservation

To being booking, click on any open time slot.

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To make the reservation, click Make Reservation.



Changing a Reservation Status

Once the reservation is on the calendar, you can easily change the reservation status to help manage seatings.

To the far right of the reservation there will be a dropdown that you may use to signify when the patron(s) arrive, when they are seated, and when they leave. 

 

Canceling/Edit Reservations

You can easily cancel a reservation directly on the Admin Dining Calendar. There will be a trashcan associated with each reservation. Simply click the trashcan to delete the reservation.

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From here, you can either make edits to the reservation or you may cancel the reservation.

 

FAQs

 

Q: As an Admin, if I make a reservation on behalf of a member, will they still receive email notifications?

A: Yes! So long as the notification checkbox is left enabled, the member will receive a confirmation email once the reservation is made. The member will also receive any further communications such as if the event is edited or canceled.

 

Best Practices


  1. Be sure to not make reservations, edits, or cancel a reservation before speaking with the member.
  2. Navigate to the day of the reservation on the calendar before making reservations so you may review the schedule before adding additional reservations.

 

Downloadable Guide

Dining - Admin Booking Guide

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